Turn HVAC service calls into verified addresses
HearLoc converts each recorded HVAC call into a validated service address — with the unit number, gate code, and access notes — so your tech reaches the right door the first time.
In HVAC, the whole job starts with one rushed sentence on the phone: "What's the address?" It arrives over a noisy line, half-spelled, sometimes corrected mid-call, while the office is juggling three other things. One wrong digit and a truck rolls to the wrong street — fuel, a wasted install slot, and a customer who is now waiting and annoyed.
The wrong-address problem every shop knows
Ask any HVAC crew and the stories are the same: dispatch sent them to the wrong place, the office "screwed up the address", forty minutes lost circling three identical towers looking for the right unit. Each one is a failed dispatch — typically $50 to $150 in fuel, labor, and a pushed-back schedule — and a handful a week is thousands a month leaking out of operations.
How HearLoc fixes it at intake
You already record your calls. HearLoc takes each recording and, automatically:
- Transcribes the call with speech recognition tuned for phone-quality audio.
- Extracts every address mentioned and labels each by role — service vs. billing — so a crew never rolls to the billing address.
- Captures the access details that wreck HVAC calls: suite/unit number, gate code, "use the back entrance".
- Validates each address against Google mapping data and keeps the final, corrected one when the caller fixes a number mid-sentence.
- Scores confidence and flags only the uncertain calls, so a dispatcher spends two seconds on the few that need a glance instead of re-checking all of them.
Works with the tools you already run
HearLoc is not another all-in-one field-service suite to rip and replace. It is a focused add-on that does one expensive job well — getting the address right — and hands the verified result to your workflow by REST API or signed webhook, alongside whatever you use for scheduling and invoicing. Native connectors and Zapier are on the roadmap. Pricing is published and flat, starting at $49/month with a free trial.
What good looks like
A reliable system never silently invents an address. If a caller gives a street that cannot be validated, the right behavior is "please confirm" — not sending a vehicle into the void. The first wrong trip you prevent usually pays for the month.
Frequently asked questions
How does HearLoc get the address right when the caller is hard to understand?
Each call is transcribed by two independent speech recognizers and cross-checked, then every candidate address is validated against Google mapping data. When the recognizers disagree on a digit or a street does not exist on the map, HearLoc flags it for a quick confirm instead of dispatching a guess.
Does it capture gate codes and unit numbers, not just the street?
Yes. Access details — suite/unit number, gate code, entrance notes — are captured from the same call and attached to the result, because those cause failed HVAC dispatches even when the street is correct.
Do I have to replace ServiceTitan, Jobber, or Housecall Pro?
No. HearLoc is an add-on focused on turning calls into verified addresses. Results are delivered by REST API and signed webhook today; native connectors and Zapier are on the roadmap, so it fits alongside your existing dispatch and invoicing tools.
How much does it cost?
Plans are published and flat: Starter $49/month (150 recordings), Pro $149/month (1,000), Scale $399/month (3,500), plus custom Enterprise. There is a free trial.
Already using a field-service suite?
HearLoc is an add-on, not a replacement. See how it works alongside ServiceTitan, Jobber, and Housecall Pro, or compared to manual address entry.
Stop dispatching HVAC trucks to the wrong address
Turn your recorded calls into verified, dispatch-ready addresses. Start a free trial, or connect your call recordings by API or Twilio.
Start free trial