Turn towing calls into verified pickup locations

Roadside calls are the hardest addresses to capture: the caller is stressed, often standing on the shoulder of a highway with wind and traffic on the line, describing where they are while rattled. Get the location wrong and a driver burns fuel and time while a stranded customer waits in an unsafe spot.

Noise is the enemy, and it is constant

Highway wind, traffic, a shaken caller, a mile-marker said once and quietly — towing dispatch lives in exactly the conditions that make addresses easy to mishear. A transposed street number or a confused cross-street sends the truck the wrong way down a long road.

How HearLoc fixes it at intake

You already record your calls. HearLoc takes each recording and, automatically:

• Transcribes the call with speech recognition tuned for noisy phone-quality audio.
• Extracts the pickup location and any destination, labeling each by role.
• Validates each against Google mapping data and recovers the address the caller actually said when the line garbled it.
• Keeps the final location when the caller corrects themselves mid-call.
• Scores confidence and flags the uncertain calls for a two-second confirm instead of a wrong-way dispatch.

Works with the tools you already run

HearLoc is not another all-in-one field-service suite to rip and replace. It is a focused add-on that does one expensive job well — getting the address right — and hands the verified result to your workflow by REST API or signed webhook, alongside whatever you use for scheduling and invoicing. Native connectors and Zapier are on the roadmap. Pricing is published and flat, starting at $49/month with a free trial.

What good looks like

A reliable system never silently invents an address. If a caller gives a street that cannot be validated, the right behavior is "please confirm" — not sending a vehicle into the void. The first wrong trip you prevent usually pays for the month.