Glossary
Plain-language definitions of the address-capture, dispatch, and call-recording terms behind HearLoc.
- Address normalization
- Rewriting an address into a single consistent, standardized format (street, unit, city, state, ZIP) so the same place is always represented the same way.
- Address validation
- Checking that an address actually exists and is deliverable by comparing it against authoritative mapping or postal data, correcting or flagging it when it does not match.
- HearLoc validates every extracted address with Google Address Validation so a street that does not exist is flagged for review instead of dispatched.
- ASR (automatic speech recognition)
- Technology that converts spoken audio into text. Accuracy drops on phone-quality, noisy audio, which is why cross-checking two recognizers helps recover the address actually spoken.
- Confidence score and band
- A numeric score (and a high/medium/low band) indicating how certain the system is about an extracted, validated address — used to decide which calls need a human glance.
- Failed dispatch
- A field-service visit that fails because the technician arrives at the wrong place or cannot complete the job. In field service one typically costs $50–$150 in fuel, labor, and rescheduling.
- First-time fix rate
- The share of service jobs completed correctly on the first visit. Wrong or incomplete addresses are a common, fixable cause of a low first-time fix rate.
- Geocoding
- Converting a text address into geographic coordinates (latitude and longitude) and a precise map location, used for routing and dispatch.
- Last-mile delivery
- The final leg of a delivery from a local hub to the recipient. Wrong or incomplete addresses are the dominant cause of last-mile delivery failures and redelivery cost.
- PII redaction
- Automatically removing or masking personally identifiable information (such as card numbers, SSNs, or emails) from a transcript so sensitive data is not stored unnecessarily.
- Premise validation
- Confirming that a specific building or premise — not just the street — exists and matches the rest of the address, which can rescue a weak or partial geocode.
- Review flag
- A marker placed on a result that needs human attention — for example multiple addresses detected, a postal-code mismatch, or low confidence — so dispatchers review only those calls.
- Service vs. billing address
- The distinction between where the work happens (service address) and where the invoice goes (billing address). Sending a crew to the billing address is a classic avoidable failed dispatch.
- Two-party (all-party) consent
- A call-recording rule, used in some US states, that requires every participant on a call to be informed and agree before it can be recorded — stricter than one-party consent.
- A safe default for multi-state businesses is to behave as if all-party consent always applies.
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HearLoc turns recorded calls into verified, dispatch-ready addresses — with confidence scores and review flags. Explore industries or why HearLoc.
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