Terms of Service

These Terms of Service ("Terms") are a binding agreement between the operator of VoiceAddress ("VoiceAddress", "we", "us") and the individual or organization using the service ("Customer", "you"). By creating an account, uploading a recording, connecting an integration, or calling the API, you accept these Terms.

If you use the service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to the organization. If you do not agree to these Terms, do not use the service.

You must be at least 18 years old and legally able to enter into contracts to use the service. The service is offered to businesses and professionals; it is not directed at consumers or children.

VoiceAddress processes call recordings and transcripts that you provide in order to transcribe speech, identify spoken postal addresses, validate address candidates against third-party mapping data, assign machine-generated confidence estimates, and present results for human review.

The service is a decision-support tool. It is not a system of record, not an emergency-dispatch system, and not a substitute for human verification of addresses before any action that has real-world consequences.

We may add, change, or remove features at any time. Features described as beta, preview, or experimental are provided with reduced or no commitments.

Results are produced by automated systems, including speech recognition and machine-learning models. AUTOMATED RESULTS CAN BE WRONG, INCOMPLETE, OUTDATED, OR MISLEADING. Speech may be misheard, addresses may be confused with similar-sounding ones, valid addresses may be rejected, and invalid addresses may be accepted.

Confidence scores, confidence bands, and review flags are statistical estimates only. They are not promises of correctness, and a "high" confidence result can still be wrong.

You are solely responsible for reviewing and independently verifying every result before relying on it — before dispatching a vehicle or technician, shipping goods, billing a customer, updating a record, or taking any other action. You agree that any decision made on the basis of service output is your decision, not ours.

You must not use the service for emergency services or emergency dispatch (for example 911/112 call handling), for life-safety decisions, or in any context where an incorrect address could cause death, personal injury, or severe harm.

VoiceAddress does not record calls. You provide recordings that were already made within your own operations, or that your connected telephony provider (for example Twilio) makes on your behalf under your configuration.

You are solely responsible for complying with all laws that apply to recording, storing, and processing calls, including one-party and all-party consent laws, wiretapping statutes, employee-monitoring rules, and privacy and data-protection laws in every applicable jurisdiction.

You represent and warrant that, for every recording you submit: (a) the recording was made lawfully; (b) all legally required notices were given and consents obtained from every participant; and (c) you have all rights necessary to allow us and our service providers to process the recording as described in these Terms and the Privacy Policy.

We may suspend or terminate access if we reasonably believe recordings are being submitted unlawfully.

You retain all rights to the recordings you submit and to the transcripts and address results generated from them ("Customer Content"). We claim no ownership of Customer Content.

You grant us a limited, non-exclusive license to host, copy, transmit, and process Customer Content solely to provide, secure, and support the service, to comply with law, and as otherwise described in the Privacy Policy. This license ends when the relevant content is deleted from the service, except for copies in routine encrypted backups and records we are legally required to keep.

We do not use Customer Content — recordings, transcripts, extracted addresses, or review decisions — to train, fine-tune, or improve our own or any third party's generalized machine-learning models.

Third-party AI providers used in processing (such as speech-recognition and language-model APIs) are engaged through their business APIs under terms that prohibit them from using submitted content to train their models.

Aggregated, de-identified operational metrics (for example error rates, latency, and volume) that contain no Customer Content may be used to operate and improve the service.

You must not: (a) submit recordings you have no right to process; (b) upload malware or content designed to disrupt the service; (c) probe, bypass, or test security controls without written permission; (d) resell or provide the service to third parties as your own service without an agreement; (e) use the service to violate any law or the rights of any person; (f) exceed or circumvent usage limits, rate limits, or plan restrictions.

Unless a separate written agreement explicitly permits it, do not upload protected health information, payment-card data subject to PCI DSS, government identifiers, biometric data, data about children, or other specially regulated data categories. The automatic redaction of certain patterns (such as card numbers) is a safety measure, not an invitation to submit such data.

You are responsible for safeguarding your credentials, API keys, webhook secrets, and integration tokens, and for all activity under your account or organization. Notify us promptly of any suspected unauthorized access.

Organization administrators control membership and data visibility within their organization. Data submitted under an organization belongs to that organization as the Customer.

Free trials are limited (currently by number of processed recordings) and may be changed or withdrawn at any time. Paid plans are billed through our payment processor (Stripe) on a subscription basis and are subject to plan limits such as monthly processing volume.

Fees are non-refundable except where required by law or expressly stated otherwise. We may change pricing with reasonable advance notice; changes apply from the next billing period. You are responsible for applicable taxes.

We may suspend processing when usage limits are exhausted or payment fails. Recordings received while a limit is exhausted may be rejected and are not queued retroactively.

The service depends on third-party providers, including speech recognition, language models, mapping and address validation, authentication, payments, telephony, and hosting. Their availability and conduct are outside our control, and your use of integrations (for example connecting a Twilio account) is also governed by the third party's own terms.

When you connect a telephony integration, you authorize us to receive webhooks from that provider, download the referenced recordings using credentials you supplied, and process them as Customer Content. You can disconnect the integration at any time.

Mapping data, geocoding results, and address-validation verdicts are provided by Google Maps Platform and are subject to Google's terms; cached Google-derived fields are subject to the retention limits described in the Privacy Policy.

Our processing of personal data is described in the Privacy Policy, which forms part of these Terms. For customers requiring a data-processing agreement (DPA), regional processing commitments, or custom retention, contact us before submitting production data.

You are the controller of the personal data contained in your recordings; we act as your processor for that content and process it on your documented instructions as expressed through your use of the service.

The service, including its software, configuration, design, and documentation, is owned by us or our licensors and is protected by intellectual-property laws. These Terms grant you no rights other than the limited right to use the service.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

THE SERVICE AND ALL RESULTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT ANY EXTRACTED OR VALIDATED ADDRESS IS CORRECT, CURRENT, DELIVERABLE, OR SAFE TO ACT ON, OR THAT THE SERVICE WILL DETECT EVERY ADDRESS MENTIONED IN A RECORDING.

No oral or written information obtained from us creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow certain warranty exclusions; in that case the exclusions apply to the maximum extent permitted.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, FAILED OR MISDIRECTED DELIVERIES OR DISPATCHES, OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD 100).

These limitations reflect the allocation of risk between the parties and apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You will defend, indemnify, and hold harmless VoiceAddress, its operator, and its providers from and against any claims, damages, fines, and expenses (including reasonable legal fees) arising out of: (a) recordings submitted without legally required consents or rights; (b) your violation of these Terms or applicable law; (c) your reliance on service output without verification; or (d) data you submitted in breach of the acceptable-use rules.

You may stop using the service and delete your data at any time using the product controls. We may suspend or terminate access immediately for material breach, unlawful use, security risk, or non-payment, and otherwise with reasonable notice.

Upon termination, your right to use the service ends. Sections that by their nature should survive (including Sections 3, 4, 5, 6, 12, 13, 14, 15, and 18) survive termination.

We may update these Terms as the service, providers, or legal requirements evolve. The updated version will be posted with a new "last updated" date, and material changes will be communicated through reasonable product or email notice where practical.

Continued use of the service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, stop using the service before the changes take effect.

These Terms are governed by the laws of the jurisdiction in which the VoiceAddress operator is established, without regard to conflict-of-laws rules, unless mandatory consumer or data-protection law in your jurisdiction provides otherwise. The courts of that jurisdiction have exclusive venue, and both parties waive objections to that venue.

Before bringing a formal claim, you agree to contact us and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

Questions about these Terms, enterprise agreements, DPAs, or anything else: [email protected].